Defensive Driving Frequently Asked Questions

How do I get from section to section?

When you log in to the course, you are brought to the Member Home Page. From there, you will click on Continue Course, and you will be brought to the course material. If it is your first time accessing the course material, you will be brought to Chapter 1, Page 1. If you are logging in after having already completed some of the course material, you will be brought to the last page you completed.

Every time you complete a page of course material, you click Next at the bottom right-hand corner of the page. This will bring you to the next page. You may proceed in this fashion through the entire course.

In addition, you can always go back and review the material you have already completed by clicking on the appropriate chapter link on the Member Home Page. This will open up a detailed syllabus from which you may pick what you would like to review.

How do I log in if I'm already registered?

If you have already registered, all you need to do is click on the "Log In" button on our home page and enter your driver's license number and password. You will be able to pick up just where you left off. If you have not yet registered, you will need to click on the "Registration" button on our home page to begin the registration process.

How do I log out if I want to return later?

You can log out at any time by clicking on the "Log Out" button at the top left of the screen. Your progress is saved every time you log out. However, if you log out before completing the time requirement for a page, you will lose the time you have spent on it.

How do I know if I passed the final exam?

After you complete the final exam, you will know immediately if you passed or not. If you do not pass, you will get two additional chances to pass the final exam at no extra charge. When you do pass, a screen will appear that congratulates you on passing the final exam.

I have forgotten my user name and password. What do I do?

Your user name is your driver's license number exactly as you entered it during registration, and your password was given to you at the end of registration. If your driver's license number and/or password don't work, contact us because you may have mistyped during registration. If you cannot remember your password, e-mail us with your first and last name, and e-mail address as provided during registration, and we will send your password to that e-mail address. If you did not submit an e-mail address at the time of registration, call us at 1-800-851-3007 and we will provide you with your password.