What mailing options are available for my Certificate of Completion?
You have three delivery options for the mailing of your Certificate of Completion. It can be sent via U.S. Mail at no additional cost. We will send out your certificate the same day we receive notification that you have passed your final exam, if it is by 6:00 pm Central Standard Time (CST). If we receive notification after 6:00 pm CST, your certificate will go out the next business day. You should expect to receive it in the mail within five to seven business days.
If you are in a hurry to get your Certificate of Completion, we can send it via FedEx Overnight Express Delivery for an additional fee of $35.00. The cut-off time for next-day delivery is 6:00 pm CST. As long as you complete the course by the cut-off time, you will receive your certificate by 5:00 pm the following business day. You can also choose FedEx Second-Day Express Delivery or FedEx Third-Day Express Delivery for an additional fee of $25.00 or $20.00, respectively. The same cut-off times of 6:00 pm CST apply. If you choose FedEx Second-Day Delivery, you will receive your certificate by 5:00 pm on the second business day from the date it was sent. If you choose FedEx Third-Day Delivery, you will receive your certificate by 5:00 pm on the third business day from the date it was sent.
You select your mailing option when you register for our course. If you decide to change your mailing option, click on the "Change Your Delivery Option" button on the Member Services page, or call our office at 1-800-851-3007.
Do you send my Certificate of Completion to the court for me?
No. When you complete the course and pass the final exam with a score of 70% or better, we mail your Certificate of Completion to you. It is your responsibility to present the certificate to the court.
Can you fax or e-mail the Certificate of Completion to the court?
No. Your certificate may not be faxed or e-mailed. We will mail your Certificate of Completion to you, and it will be your responsibility to file it with the proper court.
I lost my Certificate of Completion. Can you send me another copy?
Yes, if you have lost your certificate of completion we can send you a duplicate certificate. There is a $10.00 charge for issuing a duplicate certificate. If you don't receive your certificate within three weeks (21 calendar days) from the date you completed the class, please call us at 1-800-851-3007.