What are the system requirements for taking your course?
The minimum hardware required is such that it should be able to support the software configuration described above. The course requires the use of a pointing device such as a mouse. The course also requires that the hardware be equipped with speakers or headphones. Our program will automatically perform a software evaluation after registration but prior to the start of the course.
What happens if my computer malfunctions while I am taking your course?
You can call our Help Desk at 1-800-851-3007 and we will assist you.
What should I do if there is an error message?
First, try closing your web browser, then logging back in to the course. Your progress will be saved. If the problem persists, please contact our Help Desk at 1-800-851-3007 so we can help you fix the problem.
What happens if my Internet connection fails while I'm taking the course?
When you are able to log in successfully, you will be taken to the place in the text where you left off before losing your Internet connection. Unfortunately, you may lose the time you spent on the page you were working on when your Internet connection failed.