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Defensive Driving Frequently Asked Questions

Certificate of Completion

What mailing options are available for my Certificate of Completion?

You have three delivery options for the mailing of your Certificate of Completion. It can be sent via U.S. Mail at no additional cost. We will send out your certificate the same day we receive notification that you have passed your final exam, if it is by 6:00 pm Central Standard Time (CST). If we receive notification after 6:00 pm CST, your certificate will go out the next business day. You should expect to receive it in the mail within five to seven business days.

If you are in a hurry to get your Certificate of Completion, we can send it via FedEx Overnight Express Delivery for an additional fee of $35.00. The cut-off time for next-day delivery is 6:00 pm CST. As long as you complete the course by the cut-off time, you will receive your certificate by 5:00 pm the following business day. You can also choose FedEx Second-Day Express Delivery or FedEx Third-Day Express Delivery for an additional fee of $25.00 or $20.00, respectively. The same cut-off times of 6:00 pm CST apply. If you choose FedEx Second-Day Delivery, you will receive your certificate by 5:00 pm on the second business day from the date it was sent. If you choose FedEx Third-Day Delivery, you will receive your certificate by 5:00 pm on the third business day from the date it was sent.

You select your mailing option when you register for our course. If you decide to change your mailing option, click on the "Change Your Delivery Option" button on the Member Services page, or call our office at 1-800-851-3007.

Do you send my Certificate of Completion to the court for me?

No. When you complete the course and pass the final exam with a score of 70% or better, we mail your Certificate of Completion to you. It is your responsibility to present the certificate to the court.

Can you fax or e-mail the Certificate of Completion to the court?

No. Your certificate may not be faxed or e-mailed. We will mail your Certificate of Completion to you, and it will be your responsibility to file it with the proper court.

I lost my Certificate of Completion. Can you send me another copy?

Yes, if you have lost your certificate of completion we can send you a duplicate certificate. There is a $10.00 charge for issuing a duplicate certificate. If you don't receive your certificate within three weeks (21 calendar days) from the date you completed the class, please call us at 1-800-851-3007.

Can't find an answer to your question? You can contact us or try our live help.

Great way to fulfill the ticket dismissal requirement. I highly recommend this course!-M. Winslow

Nothing to improve! The course was very informative and easy to understand!-J. Stephens

The material is presented well and is easy to understand. I also liked the statistical references.-J. Reynolds

I actually enjoyed taking this course and I learned some things I did not know before.-D. Jolivet

The course was simple and informative. I'll probably use this one again in the future.-C. Moore

This was a great course. I learned a lot of things and changed my entire perception of driving on the road. Thank you!-C. Gutierrez

Great course! I've recommended it to all my friends who need to complete defensive driving.-C. Manns

With my busy life-style, I was able to complete this course right on time. Thanks!-R. Fuentez

Good course, great content, a lot of valuable information! I will drive more carefully!-J. Martin

I loved the course. I learned a lot and am much more aware of what is going on around me while driving now.-R. D'Alessio

Loved the humor in the videos provided, kept the course more interesting to watch. Great course & easy to learn & follow.-A. Neal

It was informative. I'm a 50 year old driver and I got some good information to pass along to my children.-K. Stephens

I have really learned a lot from taking this course. Thank you!-S. Herrington

Loved this course! It's easy, and I got to work at my own pace!-J. Gonzales

Very good online course and easy to use!-G. Han